Terms of service

Last updated: 9 November 2026

Shopping with Paleris

These terms apply when you use paleris.com or purchase from Paleris. For questions about a product, order or these terms, contact info@paleris.com. Our store is hosted on Shopify. Purchases are made directly with Paleris; Shopify provides the platform and is not the seller of our products.

Product information and sizing

Read the description, available measurements, size options and care information for the item before ordering. Sizing can vary between products. Colours may display differently on different screens. Styling accessories are not included unless the product description says they are. This does not limit your rights if goods are faulty or misdescribed.

Prices and payment

Prices and the currency for your order are displayed in the store. Delivery options, shipping charges, applicable taxes and the total payable are shown at checkout before you confirm payment. Available payment methods are displayed at checkout. Contact us before ordering if you need clarification about a charge or delivery destination.

Discount codes

Enter one code at checkout: GET2 for 5% off 2 or more items, GET3 for 10% off 3 or more items, or GET4 for 15% off 4 or more items. Choose the best code for your cart; these codes don’t combine with other discounts.

Orders

Please check your item, variant, quantity and delivery details before submitting an order. Keep your order confirmation. If you need to request a change or cancellation, email us promptly with the order number. Operational changes may not be possible once processing or dispatch has begun; your statutory withdrawal rights remain unaffected. If an order cannot be fulfilled, we will contact you and arrange any refund due.

Delivery

Delivery estimates depend on the item and destination. Review the standard shipping offer and the charges shown at checkout. If no estimate is available, ask us before ordering. See our Shipping Policy for more information.

Returns and cancellation rights

Our Returns & Refunds Policy explains how to report a damaged, defective or incorrect order within 30 days of delivery, and how to exercise your statutory rights. Return addresses are supplied during the return process and costs vary by product. Applicable return costs must be disclosed before purchase; contact us before ordering if the information is missing.

Faulty or incorrect goods

Contact us if your order is damaged, incorrect, faulty or does not match its description. Mandatory consumer remedies and applicable legal guarantees remain available. Nothing in these terms excludes liability, rights or remedies that cannot lawfully be excluded.

Using the website

Do not misuse the website, attempt unauthorised access, interfere with its security, or infringe the rights of others. Website content and brand assets may not be reproduced for commercial purposes without permission, except as permitted by law.

Privacy

Our Privacy Policy explains how personal information is handled. Optional marketing choices are separate from placing an order.

Complaints and consumer protection

Send a complaint to info@paleris.com with your order reference and the issue you would like resolved. Mandatory consumer protections and the courts available to you under applicable consumer law remain unaffected.