Shipping policy

Last updated: 9 November 2026

Standard shipping

Standard shipping is €9.99 when the qualifying order subtotal is below €49, and free at €49 or more for eligible orders to our existing delivery destinations. Shopify shows the available rates and the amount in your checkout currency before you pay. Discounts can affect the subtotal used to qualify.

Processing and delivery

Delivery time includes order processing and time in transit. Estimates depend on the item, stock availability, destination and carrier. Check the estimate shown for your order. If you need a delivery date before ordering, email info@paleris.com.

Where we ship

Our standard shipping zones cover Italy, other destinations in the European Union, and selected international destinations. Enter your delivery address at checkout to confirm availability for your order.

Shipping updates and tracking

When tracking is available, your dispatch email includes the tracking number or a carrier link. If your parcel is delayed, damaged or marked delivered but hasn’t arrived, contact us with your order number so we can help.

Delivery address

Please check your address before placing your order. If you spot a mistake, email us promptly. We’ll try to help before dispatch, but we may be unable to change an order that is already being processed or has shipped.

Taxes and import charges

Review the checkout total and any destination-specific delivery or import information before paying. Contact us before ordering if you’re unsure whether import charges apply to your address.