Refund policy

Last updated: 9 November 2026

Check the size chart on each product page before ordering, as sizing can vary by item.

30-day return and refund requests

If your item arrives damaged, defective, different from its description, or if we send the wrong item or size, contact Paleris within 30 days of delivery to request a remedy. We aim to reply within one business day. We do not offer an additional change-of-mind return, refund or exchange. Your statutory withdrawal and faulty-goods rights apply separately and can extend beyond this 30-day request window. Orders already placed remain subject to the policy applicable when you ordered.

How to request a return

Email info@paleris.com with your order number, the email used at checkout and a description of the issue. Clear photos or video can help us assess the request.
We’ll explain the available remedy and confirm where to send the item if a return is needed. Please wait for the correct return address before shipping.
If we ask you to send a parcel, use the return instructions we provide and keep the tracking number. Send it back within 14 days of receiving the instructions unless another timeframe applies by law or we agree otherwise.

Return costs and exceptions

We cover return shipping for faulty or incorrect goods where required. For a statutory change-of-mind withdrawal, you pay direct return shipping where disclosed and permitted by law. Personalised goods and qualifying sealed hygiene goods once unsealed may be exempt from statutory withdrawal where the law allows. Discount codes do not remove statutory rights. Refunds are calculated on the amount actually paid.

Inspection and refunds

We aim to inspect returned items within five business days of receipt. Where a refund is due, we issue it to your original payment method within ten business days of receipt, or sooner if the law requires. Your payment provider may take additional time to post it.

Applicable legal guarantees remain in force, including the minimum two-year EU legal guarantee for goods where applicable.

EU statutory withdrawal

For eligible online purchases, you may withdraw without giving a reason within 14 calendar days of receiving the goods. If items from the same order arrive separately, this generally starts when the last item arrives. Tell us by emailing info@paleris.com with a clear statement that you wish to withdraw, and send the goods back within 14 days of giving notice. You may handle the goods as needed to assess them; handling beyond that may reduce your refund to reflect any loss in value.

We refund payments due, including the lowest standard outbound shipping charge offered for the order, within 14 days of receiving your notice. We may wait until we receive the goods or proof of return, whichever comes first. We use your original payment method unless you agree otherwise, without a fee.

Optional withdrawal notice

You can write: “I wish to withdraw from the purchase of the following goods.” Include the goods, order number, order or delivery date, your name and address, and the date of the notice. Any clear statement of withdrawal is sufficient.