Resi e Rimborsi — Bozza

MERCHANT REVIEW REQUIRED — confirm return address, costs and operational process before replacing the current Shopify policy.

Our 30-day return offer

Our existing commercial return period is 30 days from receipt to request a return. For this additional offer, items should be unworn or unused, with tags and original packaging, with proof of purchase. These conditions do not override statutory withdrawal rights or rights relating to faulty goods.

How to request a return

Contact [CONFIRMED CUSTOMER-CARE EMAIL] with your order number and the item you wish to return. Return address: [CONFIRMED RETURN ADDRESS]. [CONFIRM WHETHER LABELS ARE PROVIDED, WHETHER THEY ARE PREPAID AND ANY LABEL CHARGE]. Do not send goods to an unconfirmed address.

EU statutory withdrawal

For eligible distance purchases, notify us of withdrawal within 14 days after you or your nominated recipient receives the goods. For an order delivered in separate parts, the applicable period generally runs from receipt of the last item. You may use the withdrawal form below or another clear statement. [INSERT VERIFIED ONLINE WITHDRAWAL FUNCTION]. Return the goods within 14 days after notifying withdrawal. [STATE CLEARLY BEFORE PURCHASE WHO PAYS DIRECT RETURN COSTS]. You may handle the goods as necessary to establish their nature, characteristics and functioning; you may be responsible for diminished value caused by handling beyond that.

Refunds for statutory withdrawal

We reimburse payments due, including the cost of the least expensive standard delivery offered for the original order, within 14 days of being notified of withdrawal. We may withhold reimbursement until we receive the goods or evidence of return, whichever is earlier. Refunds use the original payment method unless another method is expressly agreed without additional fees. Additional costs of a more expensive delivery option need not be refunded. [CONFIRM REFUND PROCESS FOR THE ADDITIONAL 30-DAY OFFER].

Faulty, damaged or incorrect goods

Contact us with your order reference and a description of the problem. Your legal guarantee and remedies remain available. Faulty-goods claims are separate from change-of-mind returns.

Exceptions

Only lawful exceptions apply to statutory withdrawal, for example genuinely personalised goods or qualifying sealed hygiene goods once unsealed. Sale pricing alone does not remove statutory rights. [CONFIRM WHICH EXCEPTIONS ACTUALLY APPLY TO THIS CATALOGUE].

Model withdrawal form

To: [LEGAL NAME, GEOGRAPHICAL ADDRESS AND EMAIL]. I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____. Ordered on/received on: ____. Name of consumer(s): ____. Address of consumer(s): ____. Date: ____. Signature (only if submitted on paper): ____.