Domande Frequenti (FAQ)

A few helpful details for shopping with Paleris.

How do I contact Paleris?

Email info@paleris.com for help with a piece, sizing or an order. Include your order number if you have one.

How do I choose a size?

Read the individual product description and size chart, then compare the measurements with an item that fits you well. Our Size & Fit Guide explains how to measure.

Which payment methods can I use?

The payment options available for your order are displayed at checkout. Availability can vary by country and currency.

Can I change or cancel an order?

Contact us as soon as possible with your order number and the change you need. A change may not be possible once an order has been processed or dispatched. Your statutory cancellation rights remain unaffected.

Where is my order?

Check your order confirmation and any shipping updates for the latest information. If you need help, contact us with your order number and the email address used at checkout.

What does shipping cost?

The available delivery options and charges for your address are shown at checkout before you pay. Contact us before ordering if you need a delivery estimate for a particular destination.

How do I request a return?

Read our Returns & Refunds Policy for the applicable time limits and instructions, then contact us with your order number and the item you wish to return.

My item arrived damaged or incorrect. What should I do?

Contact us with your order number, a description of the issue and, where helpful, clear photographs. Keep the item and packaging while we help resolve the problem.