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A few helpful details for shopping with Paleris.

How do I contact Paleris?

Email info@paleris.com for help with a piece, sizing or an order. Include your order number if you have one.

How do I choose a size?

Read the individual product description and size chart, then compare the measurements with an item that fits you well. Our Size & Fit Guide explains how to measure.

Which payment methods can I use?

The payment options available for your order are displayed at checkout. Availability can vary by country and currency.

Can I change or cancel an order?

Contact us as soon as possible with your order number and the change you need. A change may not be possible once an order has been processed or dispatched. Your statutory cancellation rights remain unaffected.

Where is my order?

Check your order confirmation and any shipping updates for the latest information. If you need help, contact us with your order number and the email address used at checkout.

What does shipping cost?

Standard shipping is €9.99 when the qualifying order subtotal is below €49, and free at €49 or more for eligible orders to our existing delivery destinations. Shopify shows the available rates and the amount in your checkout currency before you pay. Discounts can affect the subtotal used to qualify.

How do I use a discount code?

Enter one code at checkout: GET2 for 5% off 2 or more items, GET3 for 10% off 3 or more items, or GET4 for 15% off 4 or more items. Choose the best code for your cart; these codes don’t combine with other discounts.

How do I request a return?

If your item arrived damaged, defective or incorrect, contact us within 30 days of delivery with your order number. Statutory withdrawal and faulty-goods rights apply separately. See our Return and Refund Policy for the full process.

My item arrived damaged or incorrect. What should I do?

Contact us with your order number, a description of the issue and, where helpful, clear photographs. Keep the item and packaging while we help resolve the problem.