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At Paleris, we are committed to providing a smooth, reliable, and transparent shopping experience. We work with our shipping and fulfillment partners to ensure that your orders are prepared with care and delivered as efficiently as possible.

Please review our shipping information below before placing your order.

Shipping Rates & Free Shipping

We are pleased to offer FREE Standard Shipping on qualifying orders of €49 or more!

Our standard shipping rates are as follows:

Order Value	Standard Shipping
Under €49	€9.99
€49 and above	FREE

These rates apply to products covered by our general shipping profile.

Certain products, including print-on-demand items and products handled by specialized fulfillment partners, may have separate shipping charges. Orders containing products from multiple shipping profiles may also incur combined shipping fees.

The final shipping cost, including any applicable discounts or additional charges, will always be displayed at checkout before payment.

Estimated Delivery Times

Your estimated delivery time consists of two stages:

Estimated Delivery Time = Order Processing Time + Shipping Transit Time

For standard products, our estimated timelines are:

Shipping Stage	Estimated Time
Order Processing	3–5 business days
Standard Shipping	10–15 days
Total Estimated Delivery	13–20 days

These are estimated timelines for standard orders and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, product availability, fulfillment partner, and shipping conditions.

Order Processing

Once your order is placed, it enters our preparation and quality-check process.

During this stage, your items may undergo:

Order confirmation and verification.
Product preparation and quality inspection.
Packaging and shipment arrangement.
Handover to our shipping partners.

Please note that weekends and public holidays are generally not counted as business days.

Some products may require additional preparation time.

Customized & Made-to-Order Products

Customized, personalized, and made-to-order products may require additional production time before shipping.

The total delivery time for these products will depend on their production requirements and shipping destination.

Where applicable, additional production estimates will be communicated through the product information or our customer support team.

Shipping Destinations

Paleris offers shipping to a variety of international destinations.

Our general shipping regions currently include:

Europe

Italy, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway, and the United Kingdom.

North America

United States and Canada.

Asia & Middle East

Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel, and the United Arab Emirates.

Oceania

Australia and New Zealand.

Shipping availability may vary depending on the product and fulfillment provider. Certain products may be available for delivery to additional countries.

If your country is not listed, you may check shipping availability at checkout or contact us at info@paleris.com.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

You can monitor your package using the tracking number provided.

Track your shipment here:

17TRACK – Global Package Tracking

Please allow some time after shipment for the tracking information to become available and update in the carrier's system.

If you experience difficulties tracking your order, our customer support team will be happy to assist you.

Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur.

Possible causes include:

Customs inspections or clearance procedures.
Severe weather conditions or natural disasters.
National holidays and peak shopping seasons.
Unexpected carrier disruptions.
Product availability or production delays.
Incorrect or incomplete shipping information.
Other circumstances beyond our reasonable control.

If your order is taking longer than expected, please contact us at info@paleris.com with your order number.

Our team will assist you in investigating the shipment and finding an appropriate resolution.

Your statutory rights regarding delayed or undelivered orders remain unaffected.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

Before completing checkout, please verify your:

Full name.
Street address and building details.
City, state, or province.
Postal or ZIP code.
Country.
Contact information.

If you notice an error after placing your order, please contact us as soon as possible at info@paleris.com.

We will do our best to accommodate changes before your order is dispatched.

Once an order has been processed for shipment or handed over to the shipping carrier, changes to the delivery address may no longer be possible.

Additional shipping costs resulting from customer-requested address corrections or reshipments may apply where permitted by law.

Customs Duties & Import Taxes

For international orders, customs duties, import taxes, and other applicable fees may vary depending on the destination country and local regulations.

Any taxes or shipping charges collected directly by Paleris will be reflected in the checkout total.

In some circumstances, additional customs or import charges may be collected by local authorities or shipping carriers if they have not already been included in the purchase price, subject to applicable consumer protection laws.

If you have questions about potential customs charges for your destination, please contact us before placing your order.

Multiple Shipments

Some orders may contain products fulfilled by different warehouses or shipping partners.

In these cases, items may be shipped separately and arrive on different dates.

If your order is divided into multiple shipments, separate tracking information may be provided when available.

Shipping charges for products fulfilled through different shipping profiles may be combined during checkout.

Lost, Missing, or Undelivered Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking around your delivery location and contacting the shipping carrier.

If your package remains missing, please contact our customer support team.

Provide your order number and any relevant tracking information so we can investigate the situation with our shipping partners.

We will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Important Shipping Information

Please keep the following in mind:

Delivery estimates are calculated from the time an order is placed and include processing and shipping time.
Business days generally exclude weekends and public holidays.
Some items may require additional processing or production time.
Tracking updates may not appear immediately after shipment.
Orders containing products from different fulfillment partners may arrive separately.
Shipping rates and availability depend on the products and delivery destination.
The shipping options and charges displayed at checkout determine the shipping charges for your order.
If your delivery is delayed or you encounter a shipping issue, please contact our customer support team for assistance.