Returer och återbetalningar

At Paleris, your satisfaction is our priority. We are committed to providing a smooth, reliable, and worry-free shopping experience.

Every product undergoes a thorough quality inspection before being shipped to ensure it meets our standards.

We kindly ask that you carefully review the product descriptions and sizing charts before placing your order, as sizing may vary between different styles and products.

If you receive an item that is defective, damaged, incorrect in size compared with what you ordered, or different from what you purchased, please contact our customer support team. We aim to respond within 1 business day and provide an appropriate solution.

Please note that returns and exchanges are subject to the conditions outlined below.

Return & Refund Eligibility

Customers must contact us within 15 days of receiving their order to report any issues or request an eligible return.

To qualify for a return:

  • Items must be unworn, unused, unwashed, and in their original condition.

  • Products must not have been altered or damaged after delivery.

  • Customers must contact our support team and receive return instructions before shipping any items.

  • Returns must be shipped within the applicable 14-day return period, based on the shipping postmark.

  • All returns must be sent using a trackable shipping service.

Please note that we do not accept unconditional returns or exchanges for products that do not meet our return eligibility requirements.

Non-Returnable Items

For hygiene, customization, and production-related reasons, the following items are not eligible for returns or refunds, except where required by applicable law:

1. Intimate Apparel & Accessories

Undergarments, bodysuits, swimwear, and accessories are not eligible for returns or refunds for hygiene reasons.

2. Customized & Made-to-Order Items

Items created or customized according to your specific measurements, preferences, or requirements are considered final sale and cannot be returned or refunded.

3. Special Occasion Dresses

Prom dresses, wedding dresses, and bridesmaid dresses are carefully handcrafted and involve significant production costs. Therefore, these items are considered final sale.

If you notice minor craftsmanship concerns, such as loose threads or stitching imperfections, please contact our customer support team within 48 hours of delivery.

4. Purchases Made With Coupons

Purchases made entirely with coupons are not eligible for standard returns or exchanges. If a coupon was combined with another payment method, only the amount paid beyond the coupon value may be eligible for a refund.

These exclusions do not limit any statutory rights you may have regarding defective, damaged, or incorrectly supplied products.

How to Request a Return

To ensure a smooth return process, please follow these steps:

Step 1: Contact Customer Support

Email us at info@paleris.com with the following information:

  • Your order number

  • The email address used to place your order

  • A detailed explanation of the issue

  • Your preferred resolution

  • Clear photographs or videos showing any defects, damage, or incorrect items

Step 2: Receive Return Confirmation

Our customer support team will review your request and provide further instructions.

If your return is approved, you will receive an email containing the designated return shipping address.

Please do not send any items back before receiving confirmation from our team.

Step 3: Ship Your Return

Once your return has been approved, securely package your item and ship it to the address provided.

After shipping, email us the tracking number and details of the returned items.

All return shipments must be sent within the specified return period. Returns shipped outside the eligible timeframe may be rejected and sent back to the customer.

Step 4: Return Inspection & Refund

Once we receive your returned package, our team will inspect the item and process your request within 5 business days.

For approved returns, refunds will be issued to the original payment method within 10 business days after receipt and inspection.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Return Shipping Costs

At this time, Paleris does not offer complimentary return shipping.

Customers are responsible for return and exchange shipping costs, except where otherwise required by applicable law.

Please keep the following in mind:

  • Original shipping fees are generally non-refundable, subject to applicable consumer protection laws.

  • We do not accept Freight to Collect (FTC) or cash-on-delivery return shipments.

  • We strongly recommend using a reliable, trackable shipping service.

  • Customers should retain their shipping receipt and tracking information until the return has been completed.

Refund Processing Time

We aim to handle all approved refunds as efficiently as possible.

  • Return inspection and processing: Within 5 business days of receiving your return.

  • Refund issuance: Within 10 business days following receipt and inspection of the returned item.

  • Refund method: Refunds are issued to the original payment method used at checkout.

Important Information

All return requests are subject to review and approval according to our Return & Refund Policy.

Submitting a return request does not automatically guarantee approval.

Please carefully review all product information, sizing details, and return conditions before placing your order.

Nothing in this policy is intended to exclude or restrict consumer rights provided by applicable law.

Need Help? Contact Us

Our customer support team is here to assist you with any questions or concerns regarding your order.

For assistance with returns, refunds, exchanges, or product-related issues, please contact us:

Email: info@paleris.com

Response Time: Within 1 business day

When reaching out, please include your order number and the email address associated with your purchase so we can assist you as quickly as possible.

Thank you for choosing Paleris. We appreciate your trust and look forward to providing you with an exceptional shopping experience.